Privacy Policy

Last updated: 8 September 2026

This policy explains how Giriraj Jewellers handles information through its website and customer services.

Information used by our services

Account information includes your name, phone number, email address, address, date of birth, referral information and any profile image you provide. Where KYC is required, we collect the names, PAN number and document image submitted for verification.

Transaction records include metal purchases, SIP instructions, payment references, payment status, holdings and redemption requests. Device tokens support notifications, and authentication records help protect access to your account.

Why this information is used

We use this information to create and manage accounts, verify customer details, process purchases and payments, administer SIPs and redemptions, provide statements, respond to support requests and send service notifications.

Service providers

Payment and authentication services involve providers such as Razorpay and Firebase where enabled. Information needed for these services is processed under the providers’ own privacy terms. Authorized staff can access customer information to operate the service and resolve requests.

Browser storage and security

The website uses browser storage for sign-in sessions and interface preferences. Protect your sign-in details and sign out on shared devices. No online service can guarantee complete security.

Retention and your requests

Account, KYC and transaction records may need to be retained for service operation, recordkeeping, dispute resolution and applicable legal obligations. Contact Giriraj Jewellers to request access, correction or deletion of your information, or to discuss consent and notification preferences. Some requests may require identity verification; deleting an account does not necessarily remove records that must be retained.

Privacy enquiries

Contact the Giriraj Jewellers store or use the support contact provided in the service. Please identify the account concerned and describe your request. Do not send passwords or OTPs.

Changes

Updates to this policy will be posted on this page with a revised date.